A Study of Customer Perception About the Services Quality of State Bank of India . International Journal of Innovative Research in Engineering & Management, [S. l.], v. 8, n. 6, p. 1121–1127, 2021. Disponível em: https://journals.acspublisher.com/index.php/ijirem/article/view/12022. Acesso em: 18 may. 2025.