Measuring Service Standards of a Logistics Company: A Case Study of Delhivery Private Limited (In do-China) . IITM JOURNAL OF BUSINESS STUDIES (JBS), [S. l.], v. 5, n. 1, p. 54–65, 2024. Disponível em: https://journals.acspublisher.com/index.php/jbs/article/view/16792. Acesso em: 3 apr. 2025.