Business Process Management 1: Introduction, Methods, and Information Systems (Second Edition) . IITM JOURNAL OF BUSINESS STUDIES (JBS), [S. l.], v. 3, n. 1, p. 79–80, 2018. Disponível em: https://journals.acspublisher.com/index.php/jbs/article/view/16946. Acesso em: 3 apr. 2025.