An Empirical Study On The Gaps Analysis In Hospitality Industry (With Special Reference To Taj Group Of Hotels) . PUSA Journal of Hospitality and Applied Sciences, [S. l.], v. 4, p. 21–29, 2018. Disponível em: https://journals.acspublisher.com/index.php/pjhas/article/view/3392. Acesso em: 5 apr. 2025.