BHARADWAJ, Anindita; BATHLA, Gaurav. The Impact of Personalized Guest Experiences on Customer Loyalty in the Hotels of Kolkata. Palash: A Journal of Hospitality and Tourism Service Management, [S. l.], v. 1, n. 1, p. 22–34, 2025. DOI: 10.48165/palash_IHMRanchi.2025.1.1.02. Disponível em: https://journals.acspublisher.com/index.php/pjhtsm/article/view/22690. Acesso em: 3 oct. 2025.