THE TELECOM SECTOR & THE STUDY OF SERVICE QUALITY: A THEORETICAL GLIMPSE. Trinity Journal of Management, IT & Media (TJMITM), [S. l.], v. 13, n. Special Issue, p. 101–111, 2021. DOI: 10.48165/acspublisher.tjmitm.2022.26. Disponível em: https://journals.acspublisher.com/index.php/tjmitm/article/view/1605. Acesso em: 15 mar. 2025.