Moderating role of Period of Availing Electronic Customer Relationship Management Services and Service Quality Perceived by Consumers Related to E-CRM Practices Provided by Selected Private and Public Sector Banks. tjmitm [Internet]. 2021 Dec. 11 [cited 2025 May 5];12(1):27-33. Available from: https://journals.acspublisher.com/index.php/tjmitm/article/view/1132