About the Journal

Palash: A Journal of Hospitality and Tourism Service Management is a newly launched peer-reviewed academic journal dedicated to advancing knowledge in hospitality and tourism service practices. The journal aims to provide a dynamic platform for researchers, academicians, and industry professionals to share insights, innovations, and solutions related to service quality, guest experience, operational excellence, and sustainability. It covers a wide range of topics, including tourism management, hospitality marketing, digital transformation, customer service strategies, and human resource development. The journal promotes interdisciplinary research and encourages both theoretical and applied contributions. It is published biannually and follows a rigorous double-blind review process to ensure academic integrity. Palash is committed to open-access publishing, enhancing the global visibility and accessibility of its articles. Its vision is to bridge the gap between research and industry practice in hospitality and tourism. Future indexing in reputed databases and digital archiving systems is part of its long-term strategy. The journal aspires to become a trusted resource for shaping the future of service excellence in tourism and hospitality.